IT Operations & Support Analyst with 4+ years of experience in application monitoring, incident management, and SLA-driven production support. Skilled in AppWorx job scheduling, ServiceNow ticket handling, and root cause analysis (RCA). Experienced in handling P1/P2 incidents, resolving production issues, and ensuring system stability.
Hands-on experience in batch job monitoring, failure resolution, user access management, and coordination with cross-functional teams for faster issue resolution. Strong knowledge of L1/L2 support, escalation handling, and maintaining SLA compliance.
Currently seeking opportunities in IT Support / Production Support / Monitoring roles where I can contribute my skills and grow professionally
