Krishna Prasad Karanam

💼 Open to Work

Technical Support Specialist @ Muvitaab Software Solution Pvt Ltd

@krishna_prasad_karanam

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personAbout

Customer-first Technical Support Analyst dedicated to solving complex technical issues and maintaining smooth, efficient systems. Passionate about cross-team collaboration, root-cause troubleshooting, and delivering clear solutions that build user trust.

constructionSkills

troubleshooting Hardware and device support Software and identity management problem solving customer service and empathy

workExperience

business

muvitaab software solutions · Full-time

2023 — 2025

Visakhapatnam · On-site

schoolEducation

school

Andhra University (South Campus)

B.com, Commerce

2014 — 2016

Delivered technical support for software solutions, achieving high user satisfaction (CSAT) and prompt SLA resolution. Performed root-cause troubleshooting for hardware, software, and network issues to minimise recurring tickets. Partnered with engineering teams to identify software bugs, test fixes, and roll out system patches. Maintained technical documentation, knowledge base guides, and user FAQs to improve self-service support.

list_altDetails

Experience: 3-5 Years years

Open to: Visakhapatnam

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